Terms and Conditions of Purchase

posted Apr 1, 2016, 2:49 PM by Unknown user

PLEASE, READ OUR TERMS AND CONDITIONS BELOW AND ACCEPT BEFORE 

MAKING AN ORDER.















SHIPPING


  • All products are shipped through the DHL courier service. The customer may therefore give us different service through which the items may be shipped. In this case, all extra charges are paid by the customer.
  • There can be delay in shipping from one week to three and sometimes a month as a result of item(s) ordered may not be in stock. Mostly, this occurs as it takes several days to weave the cloth especially the high quality ones. In this case, we shall notify the customer every week about the progress of his/her cloth/product.
  • The customer takes every responsibility that will arise as a result of incorrect address given during the time of making the order. In that case, the customer must contact us as soon as possible to correct every mistake that was made.
  • After products are sent to the DHL for shipping, we notify the customer by giving the tracking number by email only, customers are therefore advised to give correct email addresses when making orders.
  • The customer takes the responsibility to track from DHL. This can be done by visiting www.dhl.com.
  • There is no handling fee.




















RETURNS

We accept return of items after one day after delivery. The customer must contact us and give the reasons for the return. We shall accept the return of item(s) based on the following:

  • That, the item(s) ordered was not the one sent to the customer. This sometimes occurs as a result of numerous orders from customers. In this case, we shall take the responsibility of the shipping fee. There shall not be refund of money but we shall SHIP the one ordered immediately. There can also be some delays as explained under the shipping conditions.
  • That, the customer wishes to exchange the item(s) with another one of the same price within two days after delivery.  The customer therefore pays for any extra fee that may arise including shipping. There can also be some delays as above.
  • Items must therefore be returned in the original conditions.
  • In exceptional cases